We are seeking a dedicated and personable Customer Support Specialist to join our team in Manchester on a part-time basis. In this role, you will be the first point of contact for our customers, assisting them with their inquiries, resolving issues, and ensuring they have a positive experience. We are looking for someone who is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.

As a Customer Support Specialist, you will play a critical role in maintaining customer satisfaction and loyalty. You will be responsible for providing exceptional service, solving problems, and ensuring that our customers’ needs are met promptly and professionally. Your role will involve interacting with customers through various channels such as phone, email, and live chat, ensuring that all customer interactions are handled in a friendly and efficient manner.

The position offers part-time hours, making it ideal for individuals who are looking for flexibility in their work schedule. You will be working with a supportive team and will receive ongoing training to help you develop your skills further.

Key Responsibilities:

In this role, your primary responsibilities will include:

• Customer Interaction: You will be responsible for responding to customer inquiries via phone, email, and live chat. This involves providing helpful information, troubleshooting issues, and offering solutions to ensure customer satisfaction.
• Issue Resolution: Handling customer complaints and resolving issues in a professional and efficient manner will be a key part of your role. You should be able to manage challenging situations calmly and effectively, ensuring that all customer concerns are addressed promptly.
• Product Knowledge: You will become familiar with our products and services to provide accurate and relevant information to customers. This knowledge will allow you to better assist customers and provide solutions that meet their needs.
• Order Management: You may assist customers with order-related queries, such as tracking orders, processing returns, and resolving billing issues. Ensuring smooth transactions and maintaining an organized record of customer interactions will be part of your daily duties.
• Customer Feedback: Collecting customer feedback and sharing it with the relevant departments will be important in helping to improve the overall customer experience. Your insights will be valuable in identifying areas for improvement.
• Maintaining Records: You will ensure that customer interactions and any follow-up actions are accurately logged in our system. This is vital to maintain an up-to-date record of all customer inquiries.

Salary and Benefits:

The Customer Support Specialist role offers a competitive hourly wage starting at £10.50 per hour, depending on experience. This part-time position offers flexibility with your working hours, making it ideal for individuals seeking a balance between work and personal life. In addition to the hourly wage, we also offer:

• Holiday Pay: Paid holiday entitlement in line with UK statutory requirements.
• Employee Discounts: Access to exclusive discounts on products or services.
• Training and Development: Ongoing training opportunities to help you grow and develop in your role.
• Pension Scheme: Eligibility for a workplace pension scheme.

Minimum Experience:

To be considered for this role, you should have at least 1 year of previous customer service experience, preferably in a call centre or retail environment. You should be comfortable handling customer queries, both basic and complex, and be able to manage your time effectively in a busy setting. Experience in a part-time role or flexible hours is also desirable.

While previous customer service experience is essential, we are also looking for someone who can demonstrate:

• Strong Communication Skills: You must be able to communicate clearly and effectively, both written and verbally, with customers and colleagues.
• Problem-Solving Ability: The ability to think on your feet and provide solutions to customers’ issues is essential.
• Organisational Skills: Managing multiple customer inquiries efficiently and prioritizing tasks will be a key skill in this role.
• Empathy and Patience: You should be able to empathize with customers and handle their issues with patience and professionalism.

Work Eligibility:

To apply for this role, you must have the right to work in the UK. This means you must be a UK citizen, hold indefinite leave to remain, or possess a valid work visa. We comply with UK employment laws, and applicants who do not meet the legal work eligibility requirements will not be considered for the position.

Ideal Candidate:

The ideal candidate will be someone who enjoys helping people, is proactive in resolving issues, and takes pride in providing excellent customer service. You should be comfortable working independently, yet be a team player who enjoys collaborating with colleagues to achieve common goals. If you are someone who enjoys challenges, is detail-oriented, and is eager to make a difference in customers’ experiences, we would love to hear from you.